Refund Policy
At NitroWatches, our customers are our priority. We aim to ensure you are satisfied with your purchase and have peace of mind while shopping with us. We understand that shopping online can sometimes be challenging, and we are here to provide exceptional service every step of the way.
Return & Exchange Policy
We gladly accept returns or exchanges for products purchased through our website within 30 days of purchase, under the following conditions:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any damage may void our NitroWatches guarantee.
Please note, items cannot be returned or exchanged beyond 30 days from the date of purchase.
Certain products are not eligible for return. This includes intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
To process a return or exchange, we may request proof of purchase (such as an order confirmation email) along with your order number.
How to Request a Return or Exchange
To initiate a return or exchange, please email us at [support@nitrowatches.com](mailto:support@nitrowatches.com) with your order number and reason for the request. Our team will handle your inquiry in accordance with the guidelines provided here.
Order Cancellation
If you cancel your order before it is fulfilled and shipped, you will receive a full refund. Please keep in mind that order fulfillment typically takes 24-48 hours.
Return Shipping
You are responsible for covering the cost of shipping your return. For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds
Refunds may take 2-3 business days to appear due to processing times between financial institutions. If you have not received your refund after this period, please contact us at [support@nitrowatches.com](mailto:support@nitrowatches.com) so we can further investigate.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a digital gift certificate will be sent to your email.
Damaged Items
If you receive an item that is damaged or defective, please contact us at [support@nitrowatches.com](mailto:support@nitrowatches.com) within 48 hours of delivery. We use the delivery confirmation from the carrier to review claims for damages.
Feedback
Your feedback is important to us! Please feel free to reach out to [support@nitrowatches.com](mailto:support@nitrowatches.com) with any questions, concerns, or suggestions. We’re always striving to improve and ensure you have a great experience with NitroWatches.
Return & Exchange Policy
We gladly accept returns or exchanges for products purchased through our website within 30 days of purchase, under the following conditions:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any damage may void our NitroWatches guarantee.
Please note, items cannot be returned or exchanged beyond 30 days from the date of purchase.
Certain products are not eligible for return. This includes intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
To process a return or exchange, we may request proof of purchase (such as an order confirmation email) along with your order number.
How to Request a Return or Exchange
To initiate a return or exchange, please email us at [support@nitrowatches.com](mailto:support@nitrowatches.com) with your order number and reason for the request. Our team will handle your inquiry in accordance with the guidelines provided here.
Order Cancellation
If you cancel your order before it is fulfilled and shipped, you will receive a full refund. Please keep in mind that order fulfillment typically takes 24-48 hours.
Return Shipping
You are responsible for covering the cost of shipping your return. For items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refund Process
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds
Refunds may take 2-3 business days to appear due to processing times between financial institutions. If you have not received your refund after this period, please contact us at [support@nitrowatches.com](mailto:support@nitrowatches.com) so we can further investigate.
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a digital gift certificate will be sent to your email.
Damaged Items
If you receive an item that is damaged or defective, please contact us at [support@nitrowatches.com](mailto:support@nitrowatches.com) within 48 hours of delivery. We use the delivery confirmation from the carrier to review claims for damages.
Feedback
Your feedback is important to us! Please feel free to reach out to [support@nitrowatches.com](mailto:support@nitrowatches.com) with any questions, concerns, or suggestions. We’re always striving to improve and ensure you have a great experience with NitroWatches.