Return & Refund Policy

At NitroWatches, we want every order to arrive exactly as expected. Each return request is reviewed individually in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return window for eligible products. The return period begins on the date your order is delivered.

To qualify for a return under our voluntary return policy:

• The item must be unused, unworn, and in its original condition.

• All protective films, tags, accessories, manuals, and included items must remain with the product.

• The original product packaging must be included and reasonably intact.

• You must provide your order number or other valid proof of purchase.

• The return request must be submitted within 30 days of delivery.

Items showing signs of wear, use, alteration, accidental damage, misuse, or damage occurring after delivery may not qualify for a return.

Returns that do not meet these requirements may be declined where permitted by applicable law.

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

How to Request a Return

Before returning an item, contact us at support@nitrowatches.com with:

• Your order number

• The reason for your return

• Photos of the item when requested

If your return is eligible, our team will provide return instructions and the appropriate return address.

Please do not send a product back without first contacting us. Unauthorized returns may experience delays and may not be accepted where permitted by applicable law.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, express shipping charges, customs charges, duties, and other delivery-related costs are non-refundable except where otherwise required by applicable law.

We strongly recommend using a trackable shipping method for all returns. NitroWatches cannot be responsible for return shipments that are lost before reaching our designated return location.

Refunds

Receiving a returned package does not automatically mean that a refund has been approved.

Once your return is received, it will be inspected to confirm that it meets the eligibility requirements stated in this policy.

If approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

If a returned item does not meet the eligibility requirements of our voluntary return policy, we may decline the refund where permitted by applicable law.

Exchanges

If you would prefer an exchange rather than a refund, contact us at support@nitrowatches.com.

Exchanges are subject to product availability and return eligibility. If the requested replacement is unavailable, our team will contact you regarding the available resolution options.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible—preferably within 48 hours of delivery—at support@nitrowatches.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video showing the product, packaging, and shipping label when applicable

This information allows us to investigate the issue and provide the appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, the resolution may include repair, replacement, exchange, or refund.

The 48-hour notification request is intended to help us investigate shipping-related issues promptly and does not remove any statutory rights you may have regarding defective goods.

Warranty Claims

The 30-day return period is separate from any warranty included with your NitroWatches product.

A product that develops a covered manufacturing defect after the return period may still qualify for repair or replacement under the applicable NitroWatches warranty.

Normal wear and tear, accidental damage, misuse, unauthorized modification or repair, and damage caused by use outside the product's specifications are not considered manufacturing defects.

Order Cancellations

If you need to cancel an order, contact us at support@nitrowatches.com as soon as possible.

Orders can only be cancelled and fully refunded if the cancellation request is processed before the order has entered fulfillment or been shipped.

Because orders may begin processing shortly after purchase, cancellation requests are not guaranteed.

Once an order has entered fulfillment or has been shipped, it can no longer be cancelled and must instead be handled under the applicable return provisions of this policy.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the shipment, or another circumstance attributable to the recipient, any refund or reshipment will be handled after the package has been returned to us.

Original shipping charges and any additional carrier, return, customs, or reshipment costs may be deducted or charged where permitted by applicable law.

Gifts

Approved refunds are normally returned to the original payment method used to place the order.

If an eligible product was purchased as a gift, please contact us and we will advise you of the available exchange or store-credit options.

Questions

If you have questions regarding a return, exchange, damaged product, or refund, contact us at:

support@nitrowatches.com

Please include your order number whenever possible so our team can assist you efficiently.

Last updated: August 15, 2026